Request account or data deletion

You can request deletion of your XWheels account, all associated personal data, or specific information, including information received through Meta or another connected platform. This option is available to everyone, whether or not you can sign in, still have the app installed, or live in Malaysia.

After we verify the request, we delete or irreversibly anonymise information that is no longer needed. We retain only information necessary to meet a legal obligation or to address a specific outstanding transaction, fraud or security issue, or legal claim. We explain any applicable exception and how long it applies when responding to your request. For data received through Meta, any retention must also be permitted by Meta’s applicable terms; where those terms require deletion unless the law requires retention, that stricter rule applies.

Deleting the app, signing out, or removing a platform connection does not by itself delete information already held by XWheels. A XWheels deletion request does not delete your Facebook, Instagram, WhatsApp, Google, or Apple account. Those services manage their own records and deletion requests.

1. Send your request. Email support@xwheels.my with the subject “XWheels data deletion request”. State whether you want to delete your account and associated data or only specific data, such as WhatsApp correspondence or connected-platform information.
2. Help us find your records. Use the email address linked to your XWheels account where possible. Include your registered email address or phone number, and the platform involved if relevant. If you cannot access that email address, explain this so we can arrange another appropriate verification method. Do not send passwords, one-time codes, full payment card details, or identity documents with your initial request.
3. Verification and confirmation. We may ask for the minimum additional information needed to verify your identity and protect against unauthorised deletion. We respond without undue delay and within the period required by applicable law. We confirm the outcome, explain any information that must be retained, and tell you if additional information or time is needed. You can reply to the same email thread to check progress.